FAQ
baji dev FAQ — Security, Identity Verification, Withdrawals and Support
This page brings together detailed answers to the most frequently asked questions from baji dev users. You will find clear, straightforward information on everything from protecting your account and the KYC verification process to withdrawing via bKash or Nagad and how to reach 24/7 support. Check the questions below first for any issue, then contact the support team directly if you still need help.
Table of Contents
Stay Safe
If you think someone has accessed your baji dev account without permission — unfamiliar transactions are showing up or your password is not working — contact live chat immediately and ask for your account to be temporarily suspended. Then change your password and secure your registered email address. Acting quickly can prevent most of the damage.
Use a password of at least 8 characters that combines uppercase and lowercase letters, numbers and special characters (such as @, #, !). Do not use the same password on other sites. Avoid easy combinations like your name, date of birth or "123456". A password manager can help you keep track of complex passwords.
Yes. baji dev uses SSL encryption, which keeps all data exchanged between your browser and the server secure. Information sent through bKash, Nagad, Rocket or Upay during payment transactions is also processed over encrypted channels. Your financial details are not shared with third parties.
The only official baji dev domain is baji-dev.cam. Always check this address in your browser's address bar. Phishing sites often use slightly different domains such as "bajji-dev", "baji-devv" or similar variations. Do not log in from any unfamiliar link. baji dev never asks for your password by SMS or email — if you receive such a message, report it to the support team immediately.
Logging in to your account over a public Wi-Fi network can be risky, as data can be intercepted on such networks. Using your own mobile data or a trusted home network is the safest option. If you have no choice but to use a public network, check your account for any unusual changes after your baji dev Login.
Each baji dev account is for the registered user only. Letting someone else use your account risks having it suspended. You will also be responsible for any financial losses. Identity verification and withdrawal details must belong to the account holder — a third party's name or mobile number is not acceptable.
Identity Verification (KYC)
The identity documents or other records you submit are used only for identity verification. This information is not sold or shared with third parties. Under baji dev's privacy policy, your personal data is stored in a secure environment. Visit the privacy policy page for full details.
baji dev may request KYC verification before your first large withdrawal, or if inconsistencies are found in your account details. Verification may also be requested when an account that has been inactive for a long time becomes active again, or when high-value transactions occur. Submitting the correct documents promptly speeds up the process.
For users in Bangladesh, the National ID card (NID) is generally the most accepted document. A passport or driving licence can also be used. Photos of documents must be clear and complete — cut-off or blurry images are not accepted. A copy of a utility bill is sometimes requested for address verification.
KYC verification confirms the user's identity and helps prevent account fraud and money laundering. It also protects you personally — no one else can make a withdrawal from your account. If you submit a withdrawal request and verification has not been completed, that request cannot be processed.
If verification is rejected, baji dev usually sends an email explaining the reason. The most common reasons are an unclear document photo or incomplete information. Take a clear, complete photo and resubmit. If the problem continues, contact the baji dev support team via live chat — they will guide you through the resubmission process.
Once identity verification has been successfully completed, you generally do not need to resubmit the same documents. However, if you request a change to your account name, mobile number or email address, a new verification may be required. Under baji dev's terms and conditions, your identity information must always be kept up to date and accurate.
Withdrawal Questions
Withdrawals from baji dev are usually completed within 1 hour. If yours has been pending longer than that, first confirm that KYC verification is complete and that the correct bKash, Nagad, Rocket or Upay number has been entered. If the issue is still not resolved, contact live chat with your transaction ID for assistance.
The minimum withdrawal amount at baji dev is ৳1,000. This applies to all methods — bKash, Nagad, Rocket and Upay. A withdrawal request cannot be made if your balance is below ৳1,000. The minimum deposit amount is ৳200.
To withdraw winnings from a bonus, you must meet the wagering requirement. For the welcome bonus, for example, the bonus amount must be wagered 15 times. Example: if you receive a ৳1,000 bonus on a ৳1,000 deposit, you must place a total of ৳1,000 × 15 = ৳15,000 in bets before withdrawing. Reaching higher levels in the baji dev VIP Program also unlocks cashback benefits.
The average time for a withdrawal from baji dev to bKash is within 1 hour. The same timeframe applies to Nagad, Rocket and Upay. Once the request is submitted, the system verifies it and sends the funds directly to your mobile wallet. During peak hours or if account verification is still pending, it may take a little longer.
All financial details regarding baji dev withdrawals can be found in the payments section of your account. For any questions, ask via live chat. Before withdrawing, make sure your payment method number is correctly registered in your account — funds sent to a wrong number may not be recoverable.
The minimum deposit at baji dev is ৳200 — the same across bKash, Nagad, Rocket and Upay. You can start playing slot games with a ৳200 deposit. The baji dev Slots section has all the popular slots from PG Soft, JILI and Pragmatic Play. There is an opportunity to get a 100% bonus on your first deposit, up to ৳15,000.
Contact and Support
Before contacting the baji dev support team, have your registered mobile number or username, a description of the problem, and any relevant transaction ID or screenshot ready. This allows support to be given quickly and accurately. For payment-related issues, also have your bKash or Nagad transaction reference number on hand.
Yes. The baji dev support team is active seven days a week, 24 hours a day — including during Eid, Puja or any public holiday. If you have a problem at night or on a weekend, you can get help by going directly to live chat.
Yes. The baji dev support team can assist in both Bengali and English. Users in Bangladesh can describe their issue in their own language and receive a reply in Bengali. There is no extra wait time because of language.
baji dev offers two support channels: (1) 24/7 Live Chat — speak directly with an agent on the site or app; this is the fastest option. (2) Email support — write in for complex matters, document submission or detailed complaints. There is no phone number or any other method — all types of issues can be resolved through these two channels.
How quickly an email support reply arrives depends on the complexity of the issue. Simple questions are generally answered comparatively quickly. If you need an immediate resolution, use live chat. When writing an email, adding your username and a brief description of the problem in the subject line helps it reach the right team faster.
Yes. baji dev believes that gambling should always be for entertainment — it is intended for those aged 21 and above. If you feel your gambling is getting out of control, let the support team know or visit the responsible gaming page to see self-restriction options. You can also request that your account be temporarily suspended.
Have more questions? Get help directly
If you did not find your answer on this FAQ page, the baji dev support team is always ready — in Bengali or English, at any time, seven days a week. Get immediate help via live chat or send details by email.
24/7 Live Chat
Email Support
In Bengali and English
Email: [email protected]